Refund policy

Return & Refund Policy

Last updated: July 6, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Include proof of purchase (order number or receipt).

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Custom or personalized products.
Made-to-order items.
Digital products or downloadable files.
Gift cards.
Items damaged due to misuse or normal wear and tear.

As many of our products are custom-made using 3D printing, personalized orders are generally non-refundable unless there is a manufacturing defect or an error on our part.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery. Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

We will review your claim and, if approved, offer a replacement, repair, or refund at no additional cost.

4. Return Process

To initiate a return, please contact us before sending any items back.

Returns sent without prior authorization may not be accepted.

Customers are responsible for securely packaging returned items.

5. Return Shipping

Unless the item is defective, damaged, or sent in error, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us with your order details.

8. Order Cancellations

Orders for standard products may be cancelled before they are shipped.

Orders for custom or personalized products may only be cancelled before production has begun. Once production starts, cancellations are no longer possible.

9. EU Consumer Rights

Nothing in this policy limits your statutory rights under applicable consumer protection laws, including the rights provided under European Union legislation where applicable.